Virtual Communication and Collaboration


About:

This intensive, practical course will develop the essential functional, communicative, linguistic, teamwork and leadership competences for effective virtual projects and teams.


This course has been in great demand since the beginning of the Covid-19 pandemic and has been delivered virtually with companies in Ireland, the UK, Kuwait, the UAE, Saudi Arabia and China.

Course Length:

Two days.


Type:

Face-to-face or virtual group course.


Outcomes:

Having attended this course, participants will:

1. Understand the nature of virtual teams, advance virtual teamwork and increase collaboration when working virtually.

2. Be better able to set objectives and make decisions when working virtually and be able to measure performance of virtual teams using KPIs.

3. Develop leadership qualities and styles for leading virtual teams

4. Be able to lead virtual meetings and communicate effectively through conference calls and other virtual communication media inlcuding e-mail.

5. To be able to maintain and build relationships when working virtually and achieve strong results for virtual teams and virtual projects.


Who Should Attend:

The course is aimed at anyone who needs to develop their competences in business writing.


Key Features of the Course:

- Effective virtual teamwork and virtual collaboration

- Setting objectives and making decisions

- Leading virtually

- KPI usage and measuring performance of virtual teams

- Virtual communication and effective meetings

- Conference calls and video conferences

- Conflict and argument in virtual teams

- E-mailing, conduct and etiquette

- Virtual project simulations

- Personal action planning


Recommended Reading:

Derosa, Darleen and Lepsinger, Richard (2010) Virtual Team Success. San Francisco: Jossey-Bass.

Gibson, Cristina B. and Cohen, Susan G. (ed.s) (2003) Virtual Teams That Work: Creating Conditions for Virtual Team Effectiveness. San Francisco: Jossey-Bass.

Scannell, Mary, Abrams, Michael and Mulvihill, Mike (2012) The Big Book of Virtual Team Building Games. New York etc.: McGraw-Hill.

Taylor, Ken (2008) Fifty Ways to Improve Your Telephone and Teleconferencing Skills. Oxford: Summertown.


Outline / Technical Proposal:


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